Terms & Conditions
These Terms & Conditions ("Terms") govern your access to and use of the TuJu mobile application ("TuJu Highway Navigation App") and the services made available through TuJu ("Services").
By accessing or using TuJu, you acknowledge that you have read, understood and agreed to these Terms.
TuJu is a digital platform operated by Lembaga Lebuhraya Malaysia (LLM) and Prosignal Consortium Sdn. Bhd. (PCSB) that provides users with access to selected digital services.
The Services currently available through TuJu include:
- TuJu Add Premium Subscription; and
- Daily Travel Insurance provided in collaboration with eTiQa.
Additional services may be introduced or made available through TuJu from time to time.
Certain Services may require you to register for or maintain a TuJu account.
You are responsible for:
- providing accurate and up-to-date information;
- maintaining the confidentiality of your account credentials;
- ensuring that your account is not used by unauthorised persons; and
- notifying TuJu if you suspect any unauthorized access to your account.
TuJu reserves the right to suspend or terminate an account where there is reasonable evidence of misuse, fraudulent activity, violation of these Terms or unlawful activity.
TuJu Add is a premium subscription service made available through TuJu.
The applicable subscription plan, price, benefits and validity period will be displayed to you before you confirm your purchase.
By confirming your subscription, you agree to pay the applicable amount displayed at the time of purchase.
The subscription will be subject to the applicable validity, duration and other conditions displayed during the purchase process.
TuJu Add Premium Subscription purchases are non-refundable once the subscription has been successfully purchased and activated, except where a refund is required due to a duplicate payment, unsuccessful transaction where payment has been deducted, technical or system error, or other circumstances approved by the Company in accordance with the TuJu Refund Policy.
TuJu provides users with access to a daily travel insurance in collaboration with eTiQa.
The insurance product, coverage, eligibility requirements, premium, policy terms, exclusions and other conditions are subject to the applicable insurance product and/or policy terms provided by eTiQa.
Users are responsible for reviewing the relevant insurance information, terms and conditions before completing an insurance purchase.
TuJu does not alter or replace the terms and conditions of the applicable Etiqa insurance policy.
A payment is considered successfully completed when the applicable payment confirmation is received and the transaction is successfully recorded by TuJu.
Following a successful payment, TuJu may provide digital confirmation, receipt, subscription status or transaction record through the TuJu App.
Users are responsible for retaining their transaction information for their records.
If you experience a payment issue, including a situation where your bank account has been debited but the transaction or Service has not been successfully completed, please contact TuJu Customer Support at:
feedback@prosignalconsortium.my
Users should provide the relevant transaction or reference number, where available, to assist with investigation.
Refund requests are subject to the TuJu Refund Policy and the applicable terms and conditions of the Service purchased.
For TuJu Add Premium Subscription, payments are non-refundable, except in cases where the same transaction has been charged or debited more than once (duplicate payment).
Where a refund is requested for a duplicate payment, the user must submit the refund request to:
enquiry@prosignalconsortium.my
Upon receiving the refund request and all required transaction information, PCSB will review and verify the transaction.
Refunds will only be processed where the duplicate payment has been verified and approved by PCSB.
The refund process will take up to seven (7) to fourteen (14) working days from the date all required information has been received from the user.
The time required for the refunded amount to be credited to the user's bank account may vary depending on the user's bank and applicable payment processing procedures.
For eTiQa Daily Travel Insurance, any cancellation or refund shall be subject to the applicable terms and conditions of the eTiQa Daily Travel Insurance product.
Please refer to the TuJu Refund Policy for further information regarding the refund process.
You agree not to:
- use TuJu for any unlawful, fraudulent or unauthorised purpose;
- provide false, misleading or inaccurate information;
- attempt to gain unauthorised access to TuJu or its systems;
- interfere with or disrupt the operation or security of TuJu;
- misuse any Service provided through TuJu;
- introduce malicious software, code or other harmful material; or
- use TuJu in any manner that may cause damage to TuJu, its users or third-party service providers.
TuJu aims to provide reliable and continuous access to its Services. However, TuJu does not guarantee that the platform or any Service will always be available, uninterrupted, secure or error-free.
TuJu may temporarily suspend or restrict access to the platform or any Service for maintenance, upgrades, security reasons, technical issues or circumstances beyond its reasonable control.
All content, materials, designs, logos, trademarks, text, graphics and other materials available through TuJu are owned by or licensed to TuJu and Prosignal Consortium Sdn. Bhd.
Users may not reproduce, modify, distribute, publish, transmit, sell or commercially exploit TuJu content without prior written permission, except where permitted by applicable law.
TuJu may collect and process personal information in connection with your use of the platform and Services.
Your personal information will be handled in accordance with the applicable TuJu Privacy Policy and applicable laws and regulations.
Users are encouraged to review the TuJu Privacy Policy to understand how their personal information is collected, used and protected.
To the extent permitted by applicable law, TuJu shall not be liable for any loss, damage, delay or disruption arising from circumstances beyond its reasonable control, including failures or interruptions involving telecommunications networks, banking systems, payment services, third-party service providers or other technical infrastructure.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
TuJu may update or amend these Terms from time to time.
Any updated Terms will be made available through the TuJu website and/or TuJu App.
Your continued use of TuJu after the updated Terms become effective constitutes your acceptance of the revised Terms.
TuJu may suspend or terminate your access to the platform or any Service if you breach these Terms, engage in fraudulent or unlawful activity, or where suspension or termination is required for security, legal or operational reasons.
You may stop using TuJu at any time, subject to any outstanding obligations relating to transactions or subscriptions already completed.
These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising in connection with these Terms shall be subject to the applicable laws and jurisdiction of Malaysia.
For general enquiries, feedback or concerns regarding TuJu: Email: feedback@prosignalconsortium.my
For refund requests relating to transactions that have already been settled: Email: enquiry@prosignalconsortium.my
Effective Date: 21st September 2026